Mobility at Sea, a leading provider of mobility solutions for cruise passengers, has launched its Brand Envoys programme, a new initiative designed to enhance the travel experience for individuals with reduced mobility.
Since its establishment, Mobility at Sea has been committed to helping travellers maintain their independence by offering customised mobility solutions. With this latest initiative, the company strengthens its partnerships with cruise operators, ensuring passengers receive the highest standard of support tailored to their specific travel needs.
By working closely with cruise lines, Mobility at Sea gains first-hand insights into the accessibility challenges unique to each ship. This includes identifying the most suitable mobility equipment for different cabin types and keeping up to date with onboard accessibility policies. As no two cruise lines are the same, the company is dedicated to delivering bespoke mobility solutions for each journey.
To further enhance service quality, Mobility at Sea has introduced a team of Brand Envoys—specialists with in-depth knowledge of specific cruise lines. Each Brand Envoy is assigned to a particular operator and stays informed about ship layouts, cabin accessibility, and equipment compatibility, ensuring passengers receive relevant, up-to-date advice when booking their cruise.
“At Mobility at Sea, we understand that our clients’ needs are unique, and the logistics of travel can vary widely across different cruise lines,” said Alison Smith, General Manager at Mobility at Sea. “Our Brand Envoys are not only experts in their assigned cruise lines but are advocates for our customers, ensuring that every travel experience is personalised and smooth. They play an integral role in guiding clients through the booking process, helping them select the right products, and offering advice that ensures they’re fully prepared for their trip.”
Beyond assisting customers, Brand Envoys also train the wider Mobility at Sea team, ensuring that all staff members remain informed about the latest accessibility guidelines. This commitment ensures that the company continues to provide award-winning customer service and the best possible experience for passengers.
“We believe in continual improvement, and that means providing our clients with not just the right equipment, but with up-to-date guidance and expert advice,” Alison added. “By empowering our team with the expertise of our Brand Envoys, we ensure that we are always prepared to meet the needs of every traveller.”
The Brand Envoys programme is part of Mobility at Sea’s broader mission to make cruise travel more inclusive, accessible, and stress-free for passengers with reduced mobility. Whether embarking on a short cruise or an extended voyage, customers can rely on expert guidance, personalised support, and industry-leading mobility solutions to ensure a smooth and enjoyable journey.
“We’re not just providing mobility aids—we’re providing peace of mind,” Alison concluded. “Our Brand Envoys are here to ensure that our clients’ journeys are smooth, comfortable, and tailored specifically to their needs, so they can focus on enjoying their travel experience rather than worrying about logistics.”
For more details about Mobility at Sea’s services and the Brand Envoys initiative, visit www.mobilityatsea.co.uk or contact Alison Smith at [email protected].
