Osborne Park, Australia – In a recent global IT disruption caused by a defect in CrowdStrike’s software, the resilience of Omnitronics‘ Omnicore Enterprise Dispatch system has been highlighted. Despite running on Windows Servers, which were significantly impacted by the defect, organisations using Omnitronics’ dispatch consoles were able to swiftly restore their operations once their Dispatch Console PCs were functional.
The defect in CrowdStrike’s software led to the notorious ‘blue screen of death’ for numerous organisations worldwide, resulting in total system outages. However, the majority of Omnicore Enterprise Dispatch users experienced far less disruption due to the system’s built-in redundancy features.
John Jordan, CEO of Omnitronics, emphasised the importance of their system’s resilience, stating, “Omnitronics systems are used by mission- and business-critical organisations and their solutions need 24/7/365 uptime. If there is a disruption to a client’s technology ecosystem, if a server fails or the internet drops out, Omnicore Dispatch users still need to be able to continue their work. We have hardened our technology so that our clients can continue their important work, no matter what.”
Even though the Windows servers were impacted by the defect, the omnicore dispatch consoles continued to function normally for up to 48 hours without a server connection. This redundancy ensured that during the outage, omnicore Consoles maintained essential voice communication via direct connections to radios and phone gateways, even when network issues related to CrowdStrike prevented server access.
Quick fixes were available for users who also had CrowdStrike running on their Dispatch Consoles, which played a crucial role in maintaining operational continuity. Advanced features like Satellite Location Services and Call Queues operated in a degraded mode during the outages but remained functional. This contrasts sharply with other systems that completely halt when disconnected from servers. Omnitronics’ approach of soft degradation allowed for uninterrupted operation, even in challenging circumstances.
The recent events underscore the importance of robust and reliable dispatch systems for mission-critical operations. The ability to maintain communication and operational functionality during a widespread IT disruption is vital for many organisations. Omnitronics’ omnicore Enterprise Dispatch system’s performance during the CrowdStrike incident is a testament to its design and reliability.
As organisations continue to navigate the complexities of digital transformation and cybersecurity threats, the need for resilient and dependable systems has never been greater. Omnitronics’ proactive approach to ensuring operational continuity, even in the face of significant disruptions, sets a benchmark for the industry.
In conclusion, while many organisations grappled with the severe impacts of the CrowdStrike defect, Omnitronics’ omnicore Enterprise Dispatch system demonstrated exceptional resilience. The system’s built-in redundancies and quick recovery capabilities enabled users to continue their critical operations with minimal disruption. As CEO John Jordan aptly put it, the technology is hardened to ensure that clients can carry on with their important work, regardless of the challenges posed by their technological environment.
