Dash Couriers Wiltshire Ltd, a Swindon-based delivery company, has taken a strong stance against the industry’s reliability issues.
Led by the husband and wife team Darren and Shani Moore, with Shani recently recognised as Female Entrepreneur of the Year 2023 by Great British Expos, Dash Couriers is celebrating four successful years in the sector.
With more than 25 years of industry experience, the company specialises in same-day and time-sensitive freight services across the UK. Their commitment was recently acknowledged with a bronze award for The NCDA Independent Courier of the Year 2024 at the National Courier and Despatch Association Awards.
Darren Moore, co-founder of Dash Couriers, stated: “In an industry where service levels frequently fall short, we prioritise driver welfare and accountability as core values, distinguishing ourselves from competitors.
“This dedication has allowed us to fill a gap in the market by delivering exceptional customer service. Our success is largely attributed to our fantastic team of dedicated drivers, who are committed to our mission.”
Recent data highlight the sector’s challenges, with a survey by Citizens Advice revealing that 57% of people experienced issues with late deliveries. Additionally, 31% of customers rated their delivery experience as poor due to inadequate service (Citizens Advice, 2023). In contrast, Dash Couriers consistently receives positive feedback for their reliability and efficiency, holding a 4.8* rating on Google Reviews, showcasing their dedication to excellence.
A customer shared: “Dash is growing on me more so because they have not just delivered, they’ve serviced a solution for us as a business and our customers. Being cheapest isn’t the best, being a brand isn’t the best – doing what you say you are going to do is best! If you need to get a parcel from A-B, try them.”
Dash Couriers offers a wide range of delivery options, from single envelopes to full truckloads of pallets, with collections available in as little as 30 minutes. This flexibility, coupled with meticulous attention to detail and a sustainable future plan, has made Dash Couriers the go-to choice for many organisations, including small businesses, global brands, the NHS, and local councils.
As Dash Couriers continues to set the industry standard for reliability and customer satisfaction, their commitment to excellence remains steadfast.
For more information, contact [email protected].
