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Leadership coach shares 5* tips as hospitality industry braces for more uncertainty

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Hospitality executive turned leadership coach Debbie Taylor is sharing insights from 25 years in a sector facing further staffing pressures.

As hospitality businesses brace for more uncertainty, the former senior manager of The Balmoral tells others in the industry how they can prepare.

Staffing shortages are set to be exasperated as work and visit visas are expected to increase by 15% on 4 October 2023, compounding a recruitment crisis. UK immigration costs are much higher than in many other countries including USA, Canada, Germany and France.

Turbulent times

Debbie said: “From general manager to director and board director and now as a coach, mentor and adviser to leaders in the sector, I’ve seen and experienced very turbulent times.

“First came the challenges of digitisation and internet bookings; the recession; the onslaught of rivalry from private rental providers; then, a staffing exodus following Brexit, the pandemic, plus the demands for better pay and work-life balance.

“This is the evolution of a sector that has at times served customers better than it has retained its staff.”

Debbie – who was general manager of the 5-star Rocco Forte Balmoral Hotel before becoming as managing director of the Old Course, St Andrews – says attracting and retaining talent goes hand-in-hand with providing customer service excellence, having seen leaders cause irreparable damage to their businesses by letting down staff and customers.

Now Debbie works with individual clients and organisations across UK and global hotel and restaurant groups in London and the North West to help leaders find their personal voice in bringing staff on board against the backdrop of ongoing change. 

She offers this advice to leaders in the sector:

Universal challenges

“When working with more traditional leaders I encourage them to accept the realities they are facing, and the individual role they want to play in helping meet the challenges faced,” she said.

“Staff shortages are widespread across the sector, but is not unique to hospitality.  I’m often asked for guidance and advice from senior leaders in the sector on how their restaurant or hotel can improve its staff retention.

“There’s no quick fix, but it is time to accept that the power balance has shifted and people in all divisions – finance, operations, HR, to service roles – want flexibility in some form, and for this to be acknowledged by their employer. They are also often seeking personal development and a career path that provides a roadmap for their future.

“Customers also understand the issues, and they care more about things like low sector pay and excellent service.

“Those with responsibilities to manage people should respond to every business decision with their current or prospective employees in mind. A happy, valued and engaged workforce paired with excellent service is the goal – profit will follow.

Personal-led financial resilience

“Consider the importance of fair pay in the cost of living crisis, including pay structures for those on the lowest pay in your business.”

“This could include looking at service charges or building up financial reserves to deliver bonuses for a successful month. The day-to-day roles of customer-facing jobs vary based on demand and adding incentives for busier periods is another way to invest in your staff more regularly. Providing promotional opportunities where earning potential will grow, alongside enhanced responsibilities is also key.”

Building back trust

“Staff and consumers have also had a rocky ride during the post-pandemic hospitality crisis. Inconsistencies in cost increases, staffing issues and services constantly being redesigned or cut back have impacted brand loyalty.”

“Staff and customers have seen first-hand that they must shoulder the impact of the macro picture and to attract new talent you must create a vision that is based on trust and appreciation. Loyalty goes both ways. Employees are also looking to join and stay in organisations with a positive culture, based on mutual respect and where their contribution is recognised and valued.”

Taking time with staff is priceless

“Making time for your staff, and showing humility and vulnerability can make a huge difference to management style and customer experience and it doesn’t have to come with a huge price tag. Be appreciative of your staff and get to know them personally. That’s the beauty of a person-led business; it acknowledges that there are lives attached to outputs and it’s easier to prevent a crisis than deal with one.

“Saying hello when you are in your business, knowing the names of your employees and treating teams with individual focus is key to creating a resilient and dedicated team.”

“For example, it costs nothing to check in with a staff member who is consistently late for work, or whose performance has deteriorated. Clients often come to me and question how to address this. However, consider that it may actually be a solvable problem. Listening, caring and finding out what’s going on at home, perhaps adjusting their work pattern or schedule will make them feel valued. Always treat staff like you would be keen to be treated yourself, and you will see mutually beneficial growth.”

Make time for your own personal development – it starts with you


“It can often feel lonely at the top or among a leadership team. Once you’re at a senior level you can lose sight of your goals and values and how they mesh with the business. The world is changing, and as leaders, we need to keep learning, sharpen our skills and keep our approach fresh and up to date.

“Working with a coach that has experience in your sector – being a trusted and confidential sounding board, and helping you to increase your self-awareness– can help forge a path forward.” It is key to work to your strengths but also to understand your weaknesses and development areas.

“There can be a tendency for the hospitality sector’s challenges to paint a backdrop of anxiety that can be overwhelming. However, getting your personal development plan down on paper, with actions and accountability, ensures you have an individual investment in rebuilding the sector to be the best it can be while bringing staff along with you.”

For more information on Debbie Taylor’s 1:1 coaching or team coaching for hospitality, travel and real estate sectors, visit www.debbietaylorleadership.co.uk

Money Industries: Pioneering Cross-Border Fintech Solutions for a Globalised World

Scheduled for launch by the year end, Money Industries aims to reach the companies it serves to 76.4% of the world population within a year.

London In an era marked by surging global trade flows and the burgeoning evolution of financial technology start-ups, Money Industries emerges as an exciting new fintech entity, providing useful cross-border transfer solutions.

Based in Estonia, Money Industries allows entities possessing a local payment system or financial institution to conduct corporate or individual payments across regions such as Central Asia, Eastern Europe, Turkey, the UK, Africa, and the Middle East, eradicating the prerequisite of specialized knowledge.

Scheduled for launch by the year end, the firm aspires to  reach the companies it serves to 76.4% of the world population within a year, leveraging collaborations with its associates in Europe, Turkey, the Middle East, and more.

More than two decades of expertise in payment systems

According to the 2022 McKinsey Global Payments Report, the fintech sector saw an 11 percent increase in global payments revenues in 2021 and a 27 percent recovery in global trade flows, transcending the pre-pandemic levels of 2019. This revitalization, driven by heightened commodity prices and the release of pent-up demand, accentuates an escalating need for fintech solutions attuned to an increasingly globalized trade landscape.

Established by visionary entrepreneur Kutay Yalınkılınç, with over two decades of expertise in payment systems, Money Industries is positioned as a solutions-provider for fintech startups. It empowers them to conduct global money transfers independently of banks or local incorporation mandates.

“Money Industries is conceived from a vision to revolutionize the financial domain, serving as a fintech designed expressly for fintechs, fostering seamless, unrestricted global transactions,” articulates Kutay Yalınkılınç.

Beacon of transformative innovation

In a financial landscape experiencing paradigm shifts, unprecedented inflation, and interest rate spikes in numerous nations, Money Industries strives to become a beacon of transformative innovation, recalibrating payment dynamics and facilitating fintech firms to shift their focus from mere growth to a sustainable profitability model.

Money Industries aims to address the diversified needs of the global ecosystem by offering indispensable, innovative solutions for fintech initiatives aiming to thrive in a globally interconnected and regulated environment.

About Money Industries

Money Industries is a payments fintech firm, specializing in advanced cross-border transfer solutions. Founded in Estonia by fintech innovator Kutay Yalınkılınç, the firm is committed to promoting global financial inclusivity and innovation, emerging as a crucial ally for fintech start-ups globally.

Contact: Kutay YALINKILINC , [email protected]

Stanislav Kondrashov Explores Intriguing Realm of Parallel Universes in Latest Publication

Stanislav Kondrashov has unveiled his latest publication, delving into the enthralling concept of parallel universes. This exploration extends to its potential implications for our comprehension of reality, the notion of free will, and even spiritual beliefs.

In “The Alluring World of Parallel Universes,” readers embark on a journey into the realm of parallel universes, a place where every unmade choice and “what if?” scenario becomes a reality in a separate dimension. This publication is not a mere flight of fancy or a science fiction narrative; it earnestly engages with contemporary theories in quantum physics and cosmology.

Kondrashov shines a spotlight on the Many-Worlds Theory within quantum physics, proposing that every quantum event could potentially result in the universe splitting into multiple branches. Additionally, he underscores the Cosmic Microwave Background (CMB) as a potential arena for scientific evidence, where anomalies may indicate the existence of alternate universes.

The author emphasises that while the concept of parallel universes has been a recurring theme in popular culture, ranging from literary works like “Narnia” to television series such as “Stranger Things,” the scientific community is beginning to consider it as a plausible hypothesis. This opens up a multitude of questions regarding humanity’s unique position within the cosmos.

The existence of parallel universes has the potential to revolutionise our comprehension of reality, consciousness, and spiritual beliefs. Kondrashov explores how this subject transcends the boundaries of advanced physics and delves into profound philosophical inquiries.

Readers are invited to join in on contemplating the fascinating concept of parallel universes, as covered in this thought-provoking by reading the full publication and watching the accompanying video. All are invited to take a look at Stanislav’s social media channels and for more insights and content from Stanislav Kondrashov, visit www.stanislavkondrashov.com

Warma UK Empowering UK Families to Enhance Home Energy Efficiency with Home Upgrade Grants

Warma UK is on a mission to assist families throughout the United Kingdom in enhancing their home’s energy efficiency through the Home Upgrade Grant program. Local councils have entrusted Warma UK with the responsibility of aiding households in elevating their Energy Performance Certificate (EPC) ratings from D to G by providing financial support for energy efficiency enhancements.

An impressive £630 million in grant funding is accessible to successful local authorities until March 2025. Warma UK are offering measures such as insulation, boiler and heating upgrades, solar panel installation, air source heat pumps and Low Energy Lighting to eligible households.

Rob Garner, Director of Warma UK, emphasised, “By improving EPC scores of households, houses become more energy efficient thereby reducing their monthly bills,” said Warma UK Director, Rob Garner. “The grant also helps reduce carbon emissions from the home which has a positive impact on both climate change and air quality in cities across the country.”

Warma UK is unwavering in its commitment to ensuring that all eligible households seize the opportunity to benefit from this grant and enhance the energy efficiency of their homes. With a substantial funding pool of up to £630 million available until March 2025, homeowners are encouraged to apply for the Home Upgrade Grant and harness its advantages.

The Home Upgrade Grant is strategically devised to empower households to curtail their energy expenses and decrease their carbon footprint. By implementing energy efficiency upgrades, households can realise substantial savings on their utility bills while simultaneously reducing their environmental impact.

Warma UK is steadfast in its dedication to assisting households throughout the UK in enhancing their energy efficiency and mitigating their energy costs. With the Home Upgrade Grant, households have the opportunity to execute energy efficiency improvements and capitalise on the grant’s myriad benefits.

Emma Garner, Chief Operating Officer of Warma UK, reiterated, “We are committed to helping households across the UK improve their energy efficiency and reduce their energy bills,” said Warma UK COO, Emma Garner. “The Home Upgrade Grant is a great way for households to make energy efficiency improvements and take advantage of the grant’s benefits.”

Now is the opportune moment for homeowners to seize the opportunity presented by the Home Upgrade Grant and harness its advantages. With a substantial funding allocation of up to £630 million accessible until March 2025, Warma UK is actively contributing to the enhancement of home energy efficiency for families across the UK.

Prestigious British Heritage Reveals the Sandringham Wool Bedding Lineup

Ever contemplated the origins of your bedding, especially when it claims to be made from British wool? Amanda Oldfield, the visionary behind the Wrought Iron and Brass Bed Company, pondered this very question. Upon discovering the real source of her British Wool bedding, Amanda felt compelled to set things right. And, with the partnership of fellow Made in Britain member Baavet, she’s doing just that.

Amanda shares her journey, stating, “Stephen and I founded Wrought Iron and Brass Bed Company after I was duped into purchasing two metal beds, being led to believe they were handcrafted in Britain, and unfortunately, these practises continue today,” Committed to sustainability and crafting products from 100% British-sourced raw materials, the company already held the distinction of being a Carbon Neutral+ company and a long-standing Made in Britain member. Yet, Amanda was determined to ensure that the commitment to authenticity and environmentally friendly practices extended further. This led to the company’s decision to produce all their products to their own high standards of traceability through their team of exceptional artisans, severing ties with third-party suppliers.

In Spring 2023, Wrought Iron and Brass Beds Co. unveiled the highly anticipated Sandringham Wool Collection of mattresses, elevating luxury to new heights and redefining the concept of “hyper-local sourcing.” Collaborating closely with Sandringham Estate, this collection exclusively sources 100% of its fleece from Aberfield sheep that graze on the organic pastures of Sandringham Estate. In fact, a small herd resides less than 100 meters from the company’s workshop.

Amanda’s investigation into third-party products offered to customers unearthed unsettling revelations about the true origin of purportedly British products and imported fillings used as substitutes. She reflects, “When I started investigating the third-party products, we offered our customers. I was horrified to discover the origins of where these British claimed products were made or that fillings were supplemented with imported alternatives.” It was particularly disheartening to learn that British wool was being sent overseas for the production of items claimed to be “British.”

This discovery paved the way for Wrought Iron and Brass Bed Co. to expand the Sandringham Wool Collection and join forces with fellow Made in Britain member, Baavet, to create a truly authentic range of British-made wool bedding.

Baavet Ltd, founded by Roger and Lesley Payne 15 years ago, was a pioneer in introducing British-made wool duvets to the market. Their extensive range of soft-filled wool bedding utilies fleece from their farm and local farmers, ensuring fair compensation for the wool. Like Wrought Iron and Brass Bed Co., Baavet places a significant emphasis on quality, attention to detail, and a profound commitment to sustainability. After months of collaboration, these like-minded businesses, each deeply passionate about their craft and the environment, have come together to create something exceptional.

Amanda expresses her enthusiasm, saying,  “With a focus on authenticity, transparency, and quality craftsmanship, Stephen and I established the Wrought Iron and Brass Bed Company. It took months of research to find the right partner, but after meeting with Roger and Lesley at their workshop in Porthmadog and discussing their dedication to British-made wool bedding, I knew they were the perfect match for us.” Amanda adds. “Our values of authenticity and fairness required us to work with a fellow British manufacturer who shared the same standards. The discovery of the similarities between our family-owned companies was a perfect complement. We both value our membership in the Made in Britain association, which gives customers confidence and clarity that they purchase genuine British-made products.” 

This exclusive bedding range comprises three duvets and mattress toppers, all cocooned in layers of comforting 100% Sandringham wool sourced directly from the organic pastures of Sandringham Estate. This collection, available exclusively at Wrought Iron and Brass Bed Co., cannot be found anywhere else. Partnering with Baavet, another proud member of Made in Britain, ensures that consumers can luxuriate in the comfort of authentic British-made, traceable-to-the-farm wool bedding.

Sekura.id Collaborates with XConnect to Counter Digital Identity Fraud Across Banking, Fintech, and E-Commerce

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XConnect, a Somos Company renowned for its world-class numbering intelligence solutions, has forged a strategic alliance with Sekura.id, a prominent global mobile identity data provider. This partnership is aimed at bolstering the battle against digital identity fraud, catering to the needs of global banks, fintech pioneers, as well as crypto and consumer brands. Leveraging Sekura.id’s real-time customer insights derived from mobile operators, XConnect empowers its aggregator and telco clientele to execute compliant mobile ID verification and authentication through a seamless API integration.

Through this collaboration, XConnect gains direct access to live mobile data that spans across six continents. XConnect’s clients, in turn, reap the benefits of Sekura.id’s top-tier mobile identity products and comprehensive mobile identity solutions, further enriched by the pre-validation of phone numbers utilising XConnect’s extensive global datasets.

“Verifying a user’s digital identity is an increasing challenge for players in the banking and fintech industry. As mobile technology continues to evolve, its use as a data source will increase and create new vulnerabilities for banking, fintech, and consumer brands,” said Tim Ward, VP Number Information Services at XConnect. “We need to ensure we have the right technology solutions to remove risk effectively. By leveraging Sekura.id’s MNO APIs, we are strengthening our anti-fraud proposition and protecting enterprises from identity theft.”

Sekura.id, boasting coverage of 2.5 billion individuals globally through 75 interconnected operators, offers trusted, secure, and user-friendly solutions for ID verification, anti-fraud measures, and secure online authentication scenarios. These solutions facilitate the seamless integration of real-time mobile data into their partners’ existing services.

“Mobile phones have now become intertwined as part of our identities. Yet, the rapid adoption of these mobile services brings its own problems as online services cannot keep up with the evolving fraud ecosystem,” said Mark Harvey, CEO at Sekura.id. “Our partnership with XConnect is enabling us to lead the fight against digital identity fraud. Through our low-latency, real-time mobile intelligence APIs, we are helping telcos with fintech and tier-1 banking customers build seamless anti-fraud and account takeover protection to overcome growing risks.”

XConnect remains committed to collaborating with industry peers to expand and enhance its anti-fraud solutions for MNOs, business messaging hubs (A2P), aggregators, carriers, and interconnect providers. The partnership with Sekura.id signifies a pivotal step in broadening its product portfolio, allowing customers to surmount intricate identification and verification (ID&V) challenges.

About Sekura.id

Sekura.id, with its global reach spanning six continents, stands as the foremost global mobile data provider. The company specialises in delivering reliable, secure, and user-friendly solutions tailored for ID verification, anti-fraud measures, and secure online authentication scenarios. Sekura.id collaborates with established KYC, identity verification, and risk data providers who have seamlessly integrated into leading global brands with a demand for mobile identity solutions. By seamlessly incorporating real-time mobile data into our partners’ existing services, we empower them to expand and enrich their customer offerings across new services, use cases, and geographies through SAFr, our standardised, single mobile intelligence API.

For more information, please visit: https://sekura.id

About XConnect

XConnect, a wholly owned subsidiary of Somos Inc., specialises in consolidating, maintaining, and delivering trusted telephone number intelligence to world-leading telecommunications service providers. The company processes data from a multitude of global datasets and ensures that customers can address routing, validation, and fraud challenges in real time. XConnect’s Number Information Services are essential for voice and messaging routing, fraud prevention, and identifying and validating insights. These services also facilitate the deployment and evolution of next-generation communications, such as VoLTE and RCS. The platform is accessible through a global, distributed hybrid cloud platform, utilising secure, scalable, real-time protocols and APIs.

To learn more about XConnect, please visit: www.xconnect.net

From batter to boardroom: How Avenue Group co-founder became a big fish

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Ben Richardson – co-founder of the Avenue Group – has worked hard to get where he is today.

He’s now director of the leading communicators in real estate, and an entrepreneur on the up having left school with poor exam results and worked in a series of jobs including his local fish and chip shop.

But after a series of random jobs, Ben – who is married to TV journalist Sarah Jane Mee – landed a role at Canary Wharf Group (CWG) firm in the marketing department… a place he first visited when skiving off school and sneaking in past a security guard. 

He was tempted away from his dream corner office at CWG to join West Properties as a board member at only 27 years old.

At 29, he launched Stepladder with Will Pepperell – his best mate from school – and the pair are now 50/50 partners in four agencies. They added Beyond, then Studio 185 and more recently LongStoryShort, an agency born out of lockdown.

Now the Avenue Group (their collective) is looking to turnover upwards of £5m this year.

We asked Ben a few questions to inspire other entrepreneurs…

Do you have an entrepreneurial spirit?

Ever wondered when an entrepreneurial spirit ignites? For some, it’s a conscious decision in adulthood. For others, like me, the embers were always burning. Think back to when you were 10. Most kids were trading cards or obsessing over the latest video game.

In stark contrast, I was busy orchestrating loyalty programs for free car washes in my neighbourhood. By 13, the thirst for business led me to bulk buying with my future business partner Will Pepperrell. Selling pens and mix-tapes in the playground might seem trivial, but it laid the foundation for something greater.

Fashion was our next big venture. At 16, we ventured into the world of apparel with our own fashion label (Raymond Charles – our middle names). While not every design was a hit, the experience of navigating the markets of Covent Garden and Brick Lane was invaluable. But, as I would soon realise, fashion wasn’t my ultimate calling (and it is still a bit of a challenge today).

What inspired you?

As much as I loved hustling in the markets, the real turning point was spending time in a bustling advertising agency headed by my cousin, Warren Moore. The energy, the ideas, the success stories – all these elements combined to paint a picture of what I truly desired: my own agency.

Is there a gap in the market?

2009 was a tumultuous year for many, with the economic downturn causing widespread panic. Yet, it was the year we launched Stepladder. Two things stood out:

First, the financial turmoil meant businesses were keen on cost-effective solutions. With just two of us and a modest setup in Clerkenwell, we provided quality without the high price tag.

Second, we observed a glaring oversight: Real Estate branding was lagging behind, particularly in strategy and customer profiling. Having experienced underwhelming agency performance first-hand, I felt there was room for disruption.

Have you planned ahead?

Our zest for making a mark led us to bite off more than we could chew in the early days. Landing large projects without a proper structure was challenging and tiring. Such an approach drains resources and, more importantly, valuable human talent.

It wasn’t long before we realised that to ensure the longevity of the agency, we needed order amidst the chaos. The key takeaway? Always be prepared for the next level. If you envision growth, start implementing systems and strategies today.

The natural talent I observe among the younger generation is genuinely astonishing. But there’s often a missing link: business acumen. At Avenue, when love to hire young talent, a significant portion of their initial tenure sees us shaping this very aspect. It’s undeniable – introducing business education early on can be a game-changer.

Are you ready to pivot?

Two words: Resilience and adaptability. The road to entrepreneurial success isn’t straight. It’s filled with twists, turns, and unexpected challenges. A thick skin, combined with the humility to learn and adapt, is crucial.

Remember, sticking rigidly to a plan isn’t always a strength; evolving based on experiences is. Whether it’s taking advice, reworking strategies, or even pivoting entirely, don’t be afraid of it. Embrace change as it’s the only constant in the business world.

My journey from a young boy with a penchant for business to the entrepreneur I am today was a blend of passion, lessons from the experienced heads around me, and constant evolution. As the landscape of business keeps shifting, it’s adaptability and vision that will determine success. Are you ready for it?

Sales are on the rise at Henchman – a family-owned ladder firm loved by the royals 

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Sales are on the rise at a Wiltshire family-owned ladder firm loved by the royals. 

Melksham-based Henchman, which makes tripod ladders for uneven ground, has supplied most of the royal residences including Highgrove and Buckingham Palace.

The firm was started in 1994 when businessman founder Mike Kitching fell from a conventional ladder while at home in Hannington, Hampshire, and he could not find a safer ladder to use on his uneven garden.

He explained the problem to his teenage son Tom who developed a safer raised platform for his GCSE in Design and Technology exam while studying at Sherborne School.

Henchman has been at the forefront of safety ever since and produces the only Fully Certified tripod ladder on the market in the UK and the rest of the world (Certified to EN131 BSI (British Standards Institute).

Tom is now 46 and executive chairman at the firm while his father Mike, 86, is retired but still takes a close interest in the business which is being driven forward by 28-year-old managing director Owen Simpson.

Tom said: “It is wonderful that we are so popular with the gardeners at the royal residences.

“I have been to Buckingham Palace to help the team there and we have also supplied Highgrove, Sandringham and Kensington Palace which all have beautiful grounds.

“Safety is at the heart of everything we do and our ladders are perfect for royal gardens which have lots of uneven surfaces.

“Our tripod ladders allow the royal gardeners to prune larger bushes and trees in complete safety, allowing them to focus on the job in hand. We see it as our mission to prevent accidents and falls from heights and we are trying to bring a professional level of safety to the consumer. 

“There is such a thing as a safe ladder for uneven terrain and we are delighted to have made them and improved them for almost 30 years.

“Ladder falls are a big cause of serious injury with up to 100,000 hospital visits a year and around 12 deaths a year, according to the most recent figures. It is good to think we have contributed to a reduction in those numbers.

“The latest figures from the charity No Falls Foundation estimate between 105,000 and 420,000 falls from height in homes and gardens each year.”

Sales have grown over the last five years by 320% to peak during the height of the Covid pandemic when the UK went gardening mad.

Turn-over is expected to grow again this year with more than 80% of sales coming directly to the business through online and telephone sales.

Around 10% of sales are outside the UK and sister company Henchman BV has been launched to supply the Netherlands, France, Germany and the rest of Europe.

Tom said: “The smallest undulations can make a surface unsafe – it can be something as simple as having to span a pavement and that is why we are excited about growth in new territories.

Henchman has launched the new fully adjustable PRO tripod ladder which has all the benefits of the original but with even more versatility, adjustability and durability and with a second platform if gardeners need to work lower down.

A key part of its Henchman’s success has been bringing in Bristol-based online retail specialists Brightpearl whose software has managed all its orders for the past seven years.

Tom explained: “Brightpearl has been an important partner of ours for a long time. It is vital to have that back office software support to save time and manage stock.

“It has automated the supply side and enabled us to save a lot of money by replacing tasks that were previously done by hand.

“Brightpearl has enabled us to maintain the high levels of customer service which we pride ourselves on and improve the overall efficiency of the business.

“All our different sales channels connect to the same system – whether that be shops, over the phone, our website, Amazon or eBay – so all the stock is controlled in one place. 

“Because it is a growing system and it is being worked on continuously, there is always more integration. In the last few years we have been able to automate all of our shipping labels for our couriers which saves several hours a day of work and means we don’t have to recruit more staff, which is important in a business of our size.

“We have been able to automate all of our ordering processing journey.”

Henchman made headlines when England Rugby used its tripod ladder to help with line-out training during the World Cup in Japan in 2019.

Steve Borthwick was then line-out coach and Tom spotted him teetering on top of an old step ladder while throwing balls from the sidelines. It meant the former England captain was struggling for balance while going through vital drills.

The tripod ladder is still spotted in various training sessions with England Rugby and other Premiership rugby clubs across the country.

Tom said: “I am a huge rugby fan and I was delighted that our ladders have been used in rugby training.”

Tom has been busy over the past few months meeting customers at Chelsea Flower Show and other big events and the company also supplies the Royal Horticultural Society as well as lots of National Trust properties.

The firm has 10 staff and is based in new premises in a 20,000 square foot warehouse in Snarlton Lane, Melksham.

MEUM Group Unveils Cutting-Edge Private Client Services in London

MEUM Group is pleased to announce the inauguration of its London office, dedicated to offering an extensive array of services in law, finance, and lifestyle for London’s discerning private clients and the thriving private capital market. MEUM’s vision is to revolutionise the conventional model of delivering professional services to ultra-high-net-worth individuals (UHNWIs), their enterprises, and their investments.

MEUM has achieved this by assembling leading specialists on a unified, user-friendly, and fully integrated platform, ushering in a new era of simplicity and sophistication in client service.

In today’s ever-evolving landscape, UHNWIs grapple with not only heightened risks and regulatory complexities but also a plethora of exciting prospects. Their challenges encompass a multitude of intricate hurdles, including political uncertainties, shifts in regulatory frameworks, and concerns regarding reputation and privacy.

The prospect of capitalising on innovative investment concepts and products introduces a bold new dimension to their financial considerations. Continuity and succession planning remain perennial concerns, emphasising the enduring commitment to craft a resilient legacy and a thoughtful succession strategy in a world characterised by perpetual change.

Sofia Syed, CEO, commented, “When we examined the elite professional services landscape for UHNWIs, we identified significant disparities in the depth and breadth of expertise available. Most critically, there was a notable absence of a one-stop solution. MEUM has provided that solution; our clients get the highest calibre of experts all under one roof, providing joined up advice. We walk the journey with our clients, we do not push them from pillar to post.”

Historically, essential services such as legal counsel, financial management, and support have emanated from diverse sources, including law firms, investment managers, accountants, and more. However, no one has hitherto amalgamated all these services with the same depth and sophistication, until now.

Gray Smith, CFO, states: “To truly make private capital flourish, you need a team that’s well-connected, collaborative, savvy in business, and technically sharp. That’s where we shine. We’ve created a unique advisory team dedicated to meeting the ever-changing needs of a market we know inside out. Our main focus is giving clients easy access to the trusted solutions, insights, and support they need to stay ahead of the game.”

What sets MEUM apart from traditional professional service partnerships is its adoption of a platform model, providing comprehensive advice in one consolidated place.

In closing, Syed conveys her genuine enthusiasm, saying, “To truly make private capital flourish, you need a team that’s well-connected, collaborative, savvy in business, and technically sharp. That’s where we shine. We’ve created a unique advisory team dedicated to meeting the ever-changing needs of a market we know inside out. Our main focus is giving clients easy access to the trusted solutions, insights, and support they need to stay ahead of the game.”

Aluminium Doors Direct Unveils Impressive Front Door Collection

Aluminium Doors Direct, renowned for their extensive range of bi-folding and sliding doors, has now introduced their Front Door Collection, designed to make a lasting impression. As part of their Origin Range, these front door designs are sure to enhance the curb appeal of homes. Precision-engineered and highly customisable, these doors are offered by a knowledgeable team.

In addition to this exciting collection, Matthew Leach, Director of Aluminium Doors Direct, is providing a guide to assist in choosing the perfect front door that will leave a memorable mark on everyone who enters the home.

Exploring Front Door Options

Leach explains, “Whether you’re replacing your door or building a home from scratch, your front door is the key to your home. It’s the first and last impression, so you want to ensure you’re choosing the right one. There are designs such as timber, PVC and Composite. However, aluminium is highly recommended by experts. These front doors have strong sustainability credentials since they contain an insulating core and can deliver low U-values. At the end of its long life, the material is also simple to recycle. Aluminium entrances are powder-coated, which requires no future touch-ups and is exceptionally low maintenance.”

Selecting the Right Size

Leach advises, “If you’re looking for a replacement door with the same dimensions, take measurements to ensure you get the proper product—this is especially crucial if you’re reusing the door frame. Alternatively, you could opt for a larger front door. A bigger design can make a bold statement and provide more space for wheelchairs and prams, especially if a level threshold is chosen. The available space will ultimately determine the ideal door size for your property, and modifying the aperture may significantly impact costs.”

Optimising Letterboxes

Regarding letterboxes, Leach suggests, “If you’re looking for a replacement door with the same dimensions, take measurements to ensure you get the proper product – this is especially important if you’re reusing the door frame.

“You could put in a bigger front door. An larger design will create a bold statement, but it will also provide greater space for wheelchairs and prams, as will a level threshold. Of course, the available space will determine the optimal door size for your property, and opening up the aperture may drastically increase expenditures.”

For more information and to explore Aluminium Doors Direct’s impressive front door designs, please visit their official website.