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Manhattan Introduces Industry-First Fulfillment Experience Insights Dashboard for Retailers

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Manhattan Associates (NASDAQ: MANH), a global supply chain commerce authority, has today unveiled its Fulfillment Experience Insights dashboard. This innovative tool is designed to offer retailers a real-time analysis of how their omnichannel fulfillment operations compare with the broader industry. The dashboard represents a significant advancement in continuous benchmarking, enabling retailers to see how they fare against a wide array of peers and competitors, effectively overcoming the usual delays found in traditional benchmarking tools.

Incorporated into Manhattan Active® Omni, this novel capability provides a singular view of key digital order fulfillment metrics, including store pickup conversion, shorts and abandonment, and fulfillment timeframes. Retailers can now scrutinize, quantify, and refine their supply chain execution strategies through the use of aggregated and anonymised data from the Manhattan Active cloud ecosystem. This distinctive analytical tool allows for rapid shifting between different timeframes, offering comprehensive insights into the experiences retailers are delivering to their customers.

Discussing the new dashboard, Amy Tennent, senior director of Product Management at Manhattan, said, “Introducing cutting-edge innovation like the Fulfillment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management. For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfillment performance for their customers.”

Manhattan’s development of this solution is enabled by its extensive experience working with hundreds of leading global brands, which use its fulfillment execution tools to handle millions of orders weekly. Utilizing this deep knowledge, Manhattan has identified the essential performance indicators vital for fostering growth and maximising revenue.

Following last year’s introduction of the first-of-its-kind Unified Commerce Benchmark, which analysed 286 customer experience capabilities across four segments, it was evident that the ‘Promising & Fulfillment’ segment lagged behind others. Manhattan’s new dashboard offers retailers real-time insight into this critical area, aiding them in becoming frontrunners in Unified Commerce.

For a demo or more details, visit Manhattan’s Booth #3639 at NRF 2024.

GUIDA.TV Debuts in Italy: Transforming TV Viewing Experience

GUIDA.TV, an advanced TV listings platform, is officially launched in Italy, offering an innovative approach to television planning. Created by the team behind On TV Tonight, a leader in TV guides in America, Canada, and Australia, GUIDA.TV is tailored for the Italian audience.  The platform is an ideal reference point to discover what’s on TV tonight, offering unprecedented access to television content.

This platform stands as an essential tool for discovering television content in Italy, especially in today’s vast and fragmented entertainment landscape.

GUIDA.TV’s standout features include its intuitive interface, real-time updates, and a community-driven program rating system. These elements collectively enhance the TV planning experience for Italian viewers.

Glen Murphy, Managing Director of On TV Tonight, commented, “Television enthusiasts in Italy will find GUIDA.TV not just a TV listings service, but an indispensable companion to their TV viewing. Whether it’s a favorite TV series, movie, sport, or children’s programs, we are committed to ensuring all Italian TV viewers are informed and ready to enjoy the best that TV has to offer.”

Future developments for GUIDA.TV include a dynamic search engine for streaming services and dedicated mobile apps.

Visit https://www.guida.tv or contact [email protected] for more details.

Arsenal Legend Ray Parlour Joins NetBet UK as 2024 Brand Ambassador

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NetBet, a leading gaming operator, has excitingly announced Arsenal legend Ray Parlour as their UK brand ambassador for the 2024 season, following the successful launch of their new sports betting app.

Having established a strong presence in the UK market with their sports betting and online casino offerings, NetBet’s partnership with Ray Parlour marks a significant step. Parlour, known for his extensive knowledge and popularity in football, horse racing, and golf, aligns perfectly with NetBet’s vision for a sport-packed 2024.

Parlour, an integral part of Arsenal’s renowned Invincibles, will now lend his charisma to NetBet’s sports and casino marketing efforts, promoting the brand in an engaging and responsible fashion.

Coinciding with this partnership, NetBet has introduced an updated sports betting app, packed with features like free-to-play games, daily promotions, and extensive betting markets across top sports.

Ray Parlour expressed his enthusiasm, saying, “I’m thrilled to be part of NetBet. We’ve got an unbelievable year of sport ahead and NetBet has some fantastic plans for me to get involved with.” NetBet Managing Director Marcel Prioteasa remarked, “We’re delighted to have Ray as part of our team. We know that our players know a thing or two about sport, and with Ray being one of the most loved characters in football, we’re excited for them to enjoy his exclusive content and expert opinion.”

NetBet, with a UK gambling license since 2017, is operated by NetBet Enterprises Limited and enjoys a strong global player base.

IMO Car Wash Launches Six New Facilities in Belgium, Czech Republic, Hungary, and Australia

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IMO, renowned as the largest car wash company in the world, is set to open six new locations in December 2023. These will be located in Genk and Beringen in Belgium; Ostrava in the Czech Republic; Miskolc in Hungary; and Warilla and Perth Airport in Australia.

Staying true to its reputation for innovation in the conveyor car wash industry, the new IMO locations will feature:

  • State-of-the-art wheel scrubbing technology with a foaming alloy spa.
  • A foam application process to effectively remove paint contaminants.
  • A polymer-based soft brushing technique for enhanced paintwork shine.
  • Door sill technology targeting the lower half of the car.
  • Cutting-edge drying technology with a 155mph air speed smart nozzle.
  • Soft towelling drying strips and polish options for a perfect finish.
  • Contactless payment for vacuums and jet washes.
  • Contactless payment for air and water services.

Additionally, IMO is introducing its Ceramic XTR in these international markets for the first time.

Tracy Gehlan, president of IMO, remarked: “Developed for people who love their cars, Ceramic XTR has been carefully created using the latest surface technology and innovative ingredients which, in conjunction with our handmade, soft foam brushes, combine to provide a showroom shine and surface protection that lasts.”

Gehlan further commented: “Ceramic XTR from IMO is the most durable paint protection car wash we have ever released. Throughout its development, our experts have continuously refined the formulation to produce an extreme ceramic coating with a deep gloss-like finish.”

GinSen Launches Exclusive New Acupuncture Clinic in London’s Kensington

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GinSen, a trailblazer in Traditional Chinese Medicine (TCM) and acupuncture, is excited to announce the opening of their new clinic on High Street, Kensington. This luxurious facility, spread across two floors, is dedicated to improving patient experiences by providing outstanding treatments in a sophisticated setting.

Located in the prestigious area of High Street Kensington, the clinic offers a premium environment for acupuncture and holistic therapy. The tastefully decorated treatment rooms create a calm and welcoming space for patients.

Lily Li Hua, a TCM Expert at GinSen, spoke about the expansion, saying: “We’re thrilled to move to an even bigger and fully renovated clinic, where we can continue offering our patients the exceptional treatments they deserve, with an upgraded experience for their consultations and treatments.”

GinSen has been a prominent name in TCM and acupuncture in London since its inception in 2002. The new clinic embodies their dedication to delivering top-quality natural fertility treatments and herbal medicines in the optimal environment. The design of the facility is centred around creating a comforting and relaxing ambiance, which is believed to significantly improve the chances of achieving health goals.

With a history spanning several decades, GinSen has continually improved its treatment methods and herbal supplements, establishing itself as a reputable name in TCM. The GinSen team, specialising in acupuncture, addresses a variety of health issues, particularly focusing on fertility-related matters like fertility in older individuals, fallopian tube health, endometriosis, and PCOS.

Favoured by celebrities and sports figures, GinSen’s success stories can be found on their website, illustrating the effectiveness of their treatments.

The Standard has named GinSen as one of the best London Acupuncture clinics for IVF. The team at GinSen includes herbalists, acupuncturists, fertility specialists, massage therapists, and other TCM practitioners, all advocating for natural, pharmaceutical-free treatments and the integration of traditional and modern TCM practices.

GinSen also runs a clinic in Chelsea and an online Chinese Herbal Medicine Shop, offering vegan-friendly, naturally sourced supplements in the UK. They also provide complimentary consultations with Chinese herbalist doctors for customised advice.

The clinic’s guiding principle is to promote health in a natural, safe, and non-invasive way, complementing mainstream Western fertility treatments.

For additional information, please visit www.ginsen-london.com.

Lordsons Estate Agents’ 2024 Rental Market Forecast: Challenges Ahead with Silver Linings

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As 2024 unfolds, Ruhul Shamsuddin, the founder of Lordsons Estate Agents and known as the ‘Big Silver One,’ brings his decade-long expertise to forecast the rental market’s path. His predictions outline both the challenges and stabilising elements expected in the coming year.

  1. Landlord Exodus Predicted: Ruhul’s report shows that 25% of landlords plan to sell their properties by August 2024. Soaring mortgage rates and diminishing returns, coupled with upcoming changes in capital gains tax allowance, are driving this trend. Ruhul specifically points out the impact of the reduced capital gains tax allowance coming into effect in April 2024.
  2. Rental Costs Rising but Moderating: The peak in rental prices was observed in August 2023. Ruhul anticipates further increases in 2024, yet the rate of growth might slow down in certain areas, offering some respite to tenants.
  3. Political Landscape’s Influence: The General Election’s outcomes will play a crucial role in shaping the rental market. Ruhul highlights that party policies, from the Conservatives’ ‘better deal for renters’ to Labour’s focus on ending Section 21 evictions, will significantly affect market dynamics.
  4. Energy Bills and Efficiency in Focus: Despite the abandonment of proposals to raise minimum energy efficiency standards, Ruhul underscores the continued challenge of rising energy bills as a primary concern for both landlords and tenants.
  5. Tax Burden and Interest Rate Stabilisation: 2024 is expected to see heightened tax costs for landlords. However, Ruhul believes that interest rates will level off, offering some relief amidst these financial challenges.
  6. Evolving Licensing Frameworks: The selective licensing schemes introduced in 2023 are expected to continue, with a focus on refinement and expansion, indicating a proactive stance in addressing housing issues.

Ruhul Shamsuddin envisions a year of both challenges and opportunities in the rental market. He advises buyers and renters to stay alert to legislative changes for informed decision-making.

VitrA Tiles Gains Recognition in World Economic Forum’s Global Lighthouse Network

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VitrA Tiles, the flagship ceramics division of the Eczacıbaşı Group from Türkiye, has been inducted into the prestigious Global Lighthouse Network (GLN) by the World Economic Forum, earning its status as a Factory Lighthouse. This accolade acknowledges VitrA Tiles as a frontrunner in manufacturing innovation, especially in the application of Fourth Industrial Revolution (4IR) technologies.

The acceptance speeches by Atalay Gümrah, CEO of Eczacıbaşı Group, and Hasan Pehlivan, CEO of VitrA Tiles, at the Davos Summit on January 15, 2024, highlighted the transformative impact of 4IR technologies on their manufacturing processes. They emphasised how these advancements have enabled the company to excel in a volatile market environment.

This award is especially noteworthy as VitrA Tiles is the first company within the ceramic tile industry to be recognised by the World Economic Forum for its innovative use of 4IR technologies.

Atalay Gümrah shared his enthusiasm, stating, “We are thrilled that our Bozüyük Production Facility has been selected as one of GLN’s Factory Lighthouses, in recognition of the leadership we have shown in deploying Fourth Industrial Revolution technologies. Facing disruptions in manufacturing from climate change, a volatile financial landscape, and geopolitical crises that have led to fluctuating energy prices, particularly in Türkiye, this recognition underscores how we looked at these challenges not as setbacks, but as catalysts for further innovation and growth, harnessing 4IR to enhance our operational competitiveness.”

VitrA Tiles’ Bozüyük site has made significant advancements through its digital transformation strategy, achieving a 19% increase in Overall Equipment Effectiveness, a 56% decrease in scrap, a 14% decrease in energy consumption, and a 43% increase in the use of recycled content.

Hasan Pehlivan, CEO of VitrA Tiles, spoke about the value of global cooperation, “While our solutions might be unique, the challenges we face are global and we recognise the value of a global community in solving global challenges. The future of manufacturing is not about just one company, or one sector, or a single country, but about bringing the global community together to address major challenges. I believe the GLN has much to contribute to this journey, and I welcome this excellent latest initiative from the World Economic Forum.”

Members of the GLN, adopting AI and machine learning, are redefining production on a global scale. Impressively, 85% of Lighthouse factories experienced less than a 10% revenue loss during the peak of the COVID-19 pandemic, a level of resilience rare among other manufacturers.

Koton’s Contribution at UN Climate Change Conference COP28

Koton, a fashion industry leader, took part in the COP28 conference in Dubai. The panel featured notable attendees including Yılmaz Yılmaz, Koton’s Chairman; Şahika Ercümen, representing Koton’s Respect for Water Collection; Anthony Leiserowitz from Yale University; and Burak Kuyan, CEO of Galata Wind Energy.

Türkiye’s prestigious fashion brand Koton remains steadfast in its commitment to gender equality and sustainability.

Yılmaz Yılmaz, Chairman of Koton, speaking at the COP28’s “Story of Us” panel, outlined the brand’s sustainability initiatives. He shared, “In 2020, we launched our ‘Respect for Life’ sustainability manifesto, which is built on four fundamental principles: Respect for Our World, Society, People, and Business.

‘Respect for Our World’ includes us being the first Turkish retail brand to sign the ‘Better Cotton’ initiative in Türkiye. In 2022, approximately 25% of our products were produced from sustainable sources,” he said. 

“72% OF OUR EMPLOYEES ARE WOMEN”

Yılmaz further stated, “The ‘Respect for Society’ component is embodied by our ‘Handmade’ Collection, started in 2016. This initiative has provided work for 6,000 women in Southeastern Anatolia, favoring hand embroidery over cheaper machine embroidery.

‘Respect for People’ focuses on fostering an equal, inclusive, and diverse workplace. Approximately 72% of our employees at Koton Group are women, and 54% of our managers are women, underlining our dedication to empowering women in every aspect of life. We are signatories of the UN Women’s Empowerment Principles and were honored with the Great Place To Work certification in 2023.”

“SUSTAINABILITY: A PRIORITY FOR TÜRKİYE”

“Sustainability is both a challenge and an opportunity for Türkiye. Our proximity to Europe and advanced production capabilities are strategic advantages. We aim to increase the proportion of sustainable products in our total offerings by 2024. By 2026, we plan to reduce single-use plastics by 50%, increase our use of recycled packaging by 50%, and enhance our sustainable product range. We achieved a 22% reduction in plastic waste in 2022 compared to the previous year, and from mid-2023, we have eliminated the use of plastic bags in our stores in Türkiye,” Yılmaz elaborated.

“COMPANY PARTICIPATION AT COP28 IS KEY”

Reflecting on COP28, Yılmaz Yılmaz commented, “The involvement of the private sector is crucial in such forums. Companies significantly influence environmental strategies. The scope of COP is expanding each year, with increased involvement from the private sector, governments, and individual stakeholders. This growing participation is integral in influencing the decisions and outcomes of the summit.”

Interview with Matthew O’Sullivan, CEO of Subsidence Ltd.

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London Business Press (LBP): Matthew, to start, could you explain the significance of subsidence repair in London?

Matthew O’Sullivan (MO): Certainly, and thank you for having me. London, with its rich clay soil, is particularly susceptible to subsidence. This geological aspect, combined with the city’s dense infrastructure and historical buildings, makes it imperative to address subsidence issues promptly and effectively. At Subsidence Ltd, we aim to provide a service that is both effective and minimally invasive to homeowners and businesses experiencing subsidence.

LBP: What are some of the typical signs of subsidence that Londoners should be aware of?

MO: Homeowners should look out for cracks in their walls, especially those that are diagonal and wider at the top than at the bottom, doors and windows that no longer close correctly, and uneven floors. These are all indicators that could suggest a property is experiencing subsidence. It’s essential to address these issues early on to avoid more severe damage and to maintain the property’s value.

LBP: Can you tell us more about what can be done to address these issues?

MO: We use a specialised resin injection technique that is designed to be quick and clean, avoiding the need for extensive underpinning. This method stabilises the foundation by filling voids and cracks in the soil beneath the property but also lifts and re-levels the structure where necessary. The process is typically completed within a day, causing minimal disruption to the property owner.

LBP: With London’s complex cityscape, how do you approach projects that are in particularly challenging environments?

MO: Our team is equipped to handle the intricacies of London’s diverse landscape. We conduct thorough assessments to ensure that our interventions are precisely tailored to each property’s unique needs. This might involve working in tight urban spaces, managing projects on historic properties, or navigating around the city’s extensive underground infrastructure.

LBP: Is your subsidence repair service environmentally friendly?

MO: Sustainability is at the forefront of our processes. Resin injection is less resource-intensive than traditional methods such as underpinning. Additionally, we focus on providing lasting solutions to prevent repetitive interventions, reducing long-term environmental impact.

Jigsaw Conferences Ltd Supports L&Q Food Bank, Emphasising Social Responsibility

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Jigsaw Conferences Ltd, renowned for its global venue finding and corporate housing services, has been recognised in the L&Q Social Value Report 2022-23 for its substantial contribution to the L&Q Food Bank programme. This collaboration highlights Jigsaw Conferences Ltd’s commitment to community support and tackling vital social issues.

Last year, Jigsaw Conferences Ltd significantly supported the L&Q’s Lewington Centre Food Bank initiative, providing essential aid to families during the holiday season. This initiative aligns with Jigsaw’s ongoing commitment to delivering meaningful social value and community engagement.

Through their partnership with L&Q, Jigsaw Conferences Ltd funded food boxes for displaced vulnerable residents, ensuring they had access to necessary nutrition in times of need.

The Lewington Food Bank, bolstered by Jigsaw Conferences Ltd’s assistance, was able to support 50 local families with larger-than-usual food hampers. This support was particularly significant during the current cost of living crisis, offering not only essential sustenance but also a message of hope.

Mandy Kaur of Jigsaw Conferences Ltd stated, “We are deeply honoured to have played a part in such a vital community effort. Our collaboration with L&Q is a testament to what can be achieved when organisations come together to tackle the challenges faced by those in our communities.”

Jigsaw Conferences Ltd’s involvement with the Food Bank initiative reflects the company’s enduring dedication to social responsibility and collective action.