Xelix, a leading provider of Accounts Payable and Procure-to-Pay software, is proud to announce the launch of its newest solution, Helpdesk.

Designed for enterprises dealing with thousands of vendors, Helpdesk provides an efficient and intelligent method for managing vendor queries.

With advanced AI and security features and integration with ERP systems and AP mailboxes, Helpdesk enables AP teams to resolve vendor queries quickly. As a result, organisations will face fewer vendor-related disruptions, safeguarding their cash flow, reputation, and customer loyalty.

“We’re excited to bring Helpdesk to market and to help businesses streamline vendor query management. Our team has worked hard to develop a purpose-built platform for Accounts Payable that is accurate, intelligent, and secure.”

“We can’t wait to see our customers put it to work and get back hundreds of hours each quarter,” said Paul Roiter, CEO & Co-Founder of Xelix.

Helpdesk includes a range of features designed to enhance existing AP ticketing and vendor query processes. Key features include:

• Email categorisation and ticket creation: Helpdesk reads, understands, and categorises vendor emails, extracting key information to create detailed support tickets. AP teams can easily track and prioritise vendor tickets, ensuring timely resolution of issues and enquiries.
• Automated response generation: After understanding vendor emails, Helpdesk locates relevant information within the user’s ERP system to generate intelligent responses back to vendors, saving AP teams days of effort each month.
• End-to-end workflow automation: Using Large Language Models (LLMs), Helpdesk triggers the appropriate workflow for each query. In many instances, the workflow is fully automated. For example, when a vendor shares a statement, Xelix recognises it’s a statement, compares the statement data against the AP ledger, generates a statement reconciliation summary containing matches and discrepancies (including reasons for discrepancies), and sends it back to the vendor.
• Reports and analytics: Helpdesk tracks key metrics and KPIs, enabling AP teams to remain compliant against SLAs, understand vendor query trends, monitor team productivity, and drive process improvements.

Helpdesk is now available to organisations worldwide. To learn more about Xelix’s Accounts Payable Helpdesk and how it can empower your team, visit xelix.com.

Carplus is proud to unveil the Carplus Academy, a pioneering training programme designed to provide new recruits with an in-depth understanding of car finance. Headed by industry expert Graeme Mitchell, the academy meets the vital need for an effective induction process in the motor trade. Combining theoretical knowledge with hands-on experience, this programme ensures every new recruit is ready to excel in the competitive car sales industry.

After a successful sales career in various industries, Graeme Mitchell joined the Motor Trade about eight years ago.

His experiences with the onboarding processes at both a Main Dealer and a Large Car Supermarket revealed the potential to develop an induction process that would benefit both the business and new recruits.

Car Finance can be an intimidating field to learn initially. Too often, new recruits are thrown into the deep end and quickly churned out if they do not meet the required standards in a short timeframe. This results in promising talent leaving the industry before they can fully develop.

Carplus has introduced “The Carplus Academy”, designed to give new recruits a fast-track understanding of the most important aspects of Car Finance. This foundational knowledge is essential for launching their success.

The Carplus Academy Process

The Academy starts with an overview of Carplus’s History, our origins, key highlights, and future vision. Understanding our background helps clarify our future direction and purpose.

Next, we examine our Core Values and what it means to work at Carplus. We see ourselves as a collaborative community where success is shared and celebrated. Only after this do we explore the Customer Journey and Sales Processes.

The training continues with in-depth product knowledge, strategies for overcoming customer objections, and familiarisation with our lender partners’ platforms.

The induction also covers Industry Compliance, including SAF testing, as well as topics such as recognising vulnerable customers and ensuring fair treatment during the sales process.

After completing the theoretical training, trainees are tested with a 50-question Carplus quiz, requiring 80% or higher to pass.

The Induction training culminates in trainees creating a presentation based on feedback from our call listening exercise. This presentation is delivered in the boardroom with our Head of Sales and CEO present.

After the induction, trainees transition to the sales floor to begin handling live customer calls. This is where our collaborative community truly shines. If a manager is unavailable to assist a trainee, any available colleague will share their expertise to help ensure the trainee’s success.

Once trainees reach the first two milestones in the academy, they are fully integrated into the Sales Team.