The conveyancing landscape is evolving, with firms facing growing pressure to serve clients effectively while safeguarding profitability and staff health.
One firm, Kaur Sutherland Conveyancing Solicitors—operating in Glasgow, Dumbarton, and Lenzie—is standing out by proving that legal excellence and employee wellbeing can go hand in hand.
The industry is often associated with demanding workloads and emotionally charged transactions. In recent years, regulatory pressures and rising client expectations have made matters even more difficult for legal teams.
Mental health issues are prevalent, with the Law in Life Report (2020/21) showing that nearly 70% of legal professionals had encountered psychological struggles, including anxiety and depression. Still, too many firms continue to push staff beyond their limits in pursuit of faster results and greater profits.
One major contributor is the shift from structured workflows to a ‘store and snatch’ approach, where progress is driven by client demands instead of process. This reactive environment puts extra strain on staff and reduces overall efficiency.
Kaur Sutherland is challenging this approach, implementing well-organised case management systems and ensuring clients are kept in the loop before issues arise.
Claire Sutherland, Senior Partner at Kaur Sutherland, says: “Firms across the conveyancing sector must prioritise structured workflows to prevent cases from stagnating while ensuring proactive client communication. A sustainable approach benefits both legal professionals and clients, creating a more efficient and less stressful experience for all.”
When firms centre their operations around people—both staff and clients—the benefits are far-reaching. A better culture leads to better outcomes across the board.
Sutherland adds: “While Kaur Sutherland is at the forefront of this shift, meaningful change must happen across the industry. Success will only come when firms balance profitability with employee wellbeing. As we continue to grow, we remain committed to fostering a culture that values both excellence and staff welfare. The future of conveyancing depends on a people-focused approach.”
